Streamlined. Scalable. Smarter: Inside Oakland Air Control's operational shift to Joblogic

Before switching to Joblogic, Oakland Air Control managed its operations across disjointed platforms that posed a risk to reliable and efficient service delivery. Oakland needed an intuitive, cloud-based system tailored to HVAC to replace its expensive, outdated software and provide critical mobile functionality.

Introduction

Oakland Air Control, a growing HVAC and facilities management provider, delivers essential heating, ventilation, and air conditioning services across England. In operation for more than 30 years and with a steadily expanding client base, Oakland has established a reputation for service excellence. To continue its growth and maintain exceptional service delivery, Oakland sought a centralised field service management platform to unify its operations and boost efficiency.  
 
Alistair Henderson, Oakland’s Service & Maintenance Director, played a key role in implementing Joblogic. After rising through the ranks from field engineer to director, he understood the operational challenges Oakland faced. Today, he credits Joblogic with transforming the business’s service delivery, streamlining admin, and improving customer satisfaction over the last decade.

Why Oakland chose Joblogic

Before switching to Joblogic, Oakland managed its operations across disjointed platforms that lacked the functionality and reliability required for efficient service delivery. Engineers relied on clunky laptops and a mix of legacy software and manual processes that often failed to meet the demands of fieldwork. Manual scheduling slowed them down, and staff had to juggle multiple platforms to handle F-Gas compliance and asset tracking. 

Oakland needed an intuitive, cloud-based system tailored to HVAC that could replace its expensive, outdated software and provide mobile functionality. Mobile access plays an important role in HVAC, helping engineers access job details, asset histories, and forms on-site without relying on phone calls or paperwork. Joblogic delivered exactly that. 

Oakland chose Joblogic to: 

• Replace outdated desktop software with a modern, cloud-based solution

• Equip engineers with mobile tools that required minimal training

• Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

• Improve visibility and communication between field and office staff

What Joblogic has done for Oakland

Since adopting Joblogic, Oakland Air Control has seen tangible benefits across its operations:

• Stronger compliance: The dedicated F-Gas module, endorsed by REFCOM, helps Oakland meet all industry regulations with ease. Auditors rely on the system, and the team generates reports quickly. 

• Reduced operational costs: Labour and stationery expenses fell thanks to streamlining mobile reporting and reducing manual admin tasks. 

• Smarter service management: The team now manages PPM contracts more efficiently, from asset allocation through to invoicing – improving customer service and internal control. 

• Paperless processes: Oakland eliminated nearly all physical paperwork, improving day-to-day operations by reducing overheads and accelerating turnaround times. 

• Increased revenue: The Quote Reminder Marketplace App recovered previously lost revenue by automating follow-ups and driving conversions. 

• Consistent sales growth: Oakland has experienced consistent growth in its HVAC and Trend Controls maintenance base, with year-on-year increases between 2022-2024 of 13% and 27% respectively. This expanded contract base has naturally led to additional work, further contributing to overall sales. 

Today, the team uses Joblogic for nearly all of Oakland’s service operations, optimising daily workflows and improving the overall service experience, which has enhanced consistency and service delivery. 

The Joblogic features Oakland uses most

Several Joblogic tools sit at the heart of Oakland’s operations: 

• F-Gas & Cylinder Management: Oakland keeps detailed, audit-ready records of refrigerant usage and cylinder movements. This simplifies site reporting and helps the service team stay proactive during inspections.  

• PPM Contract Management: Oakland now handles planned maintenance contracts with greater accuracy and speed, from initial scheduling to final invoicing. This has helped improve customer service while reducing administrative load.  

• Mobile App: Engineers work more independently, using their phones to access job details and asset histories. This minimises office support needs and accelerates completion times.  

• Customer Portal: Clients stay informed through real-time access to documentation and job statuses, improving trust and reducing the need for follow-up calls.  

• Quote Reminder: This tool from the Joblogic Marketplace keeps sales momentum going by automatically chasing open quotes. This ensures consistent follow-up, even when the team is busy elsewhere. Data analysis shows it has generated an additional £10,000 of PPM sales since implementation and supported the acquisition of £25,000 in additional works. 

How Oakland supports Cadent Gas with Joblogic 

Oakland successfully delivered a major three-year contract with 14Forty, providing full HVAC and facilities maintenance across all Cadent Gas network sites in England. Joblogic supported every stage of the contract, acting as the operational foundation. 

Oakland onboarded four new engineers and used Joblogic’s spreadsheet import tool to bulk-load asset data and build a centralised digital record of Cadent’s estate. It's engineers visited dozens of sites across the UK over the first year, servicing HVAC equipment and updating records in real time using the mobile app. 

To enhance job management, Oakland used Joblogic’s API capabilities to connect directly with 14Forty’s helpdesk, automating job allocation, and improving response times. Every job request raised by the client appeared instantly in Joblogic, ready for deployment. 

This end-to-end automation enabled Oakland to respond faster, eliminate manual data entry errors, and provide full visibility to both office staff and client. The project earned them excellent feedback and demonstrated how Joblogic supports large-scale, integrated service delivery.