Barlows

73-year old Barlows UK Ltd. is nothing short of a veteran in the electrical maintenance industry. The family-run business provides their services to customers nationwide from small reactive jobs to the design and installation of large projects. With a head office in Cheshire, Barlows has offices up and down the country to cover the needs of their customers across the UK. Despite its expertise in electrical maintenance, Barlows also covers all aspects of property maintenance, servicing both domestic and commercial clients. 

With 440 members of staff, it can be a difficult task to manage all of them. 400 of these employees use Joblogic, and the software is crucial to Barlows’ operations on a daily basis. 

Why did they choose Joblogic?

Barlows has been with Joblogic since 2009, having first used the desktop-based version of the software. Since then, Barlows has enjoyed a successful 12 years using Joblogic across every aspect of their business. As soon as Joblogic’s web version became available, Business Development Manager, Oliver Hailes couldn’t wait to get started with his team.

With such a high number of employees having access to Joblogic, it was crucial that everyone understood how to use the system effectively. Oliver and his colleagues had a number of demos and training sessions with Joblogic’s experts, which helped to ensure all of their office staff were comfortable with using the system. 

Oliver admits the idea of going paperless was a massive factor in choosing Joblogic. This allows the team to streamline their engineers and office staff on the same system, enabling instant communication between field staff and the back office. Job progress can be updated by engineers remotely and sent to the back office, who can then produce an invoice for the customer immediately. This has helped Barlows develop exemplary customer service and greatly reduces the chance of errors.

What has been the biggest positive change?

Oliver believes the most notable change to Barlows’ operations has been the way in which its engineers access information. Before using Joblogic’s electrical maintenance software, Barlows’ engineers were using paper job sheets, which are easy to lose and can’t be sent back to the office instantly. Now, engineers can access all information on their mobile device, allowing them to report on jobs and accept new ones while out in the field.