JC Watson

Essex-based company JC Watson has accrued over 40 years of experience in HVAC and Refrigeration and has since become an industry leader. Working in both the public and private sectors, JC Watson is an approved contractor with a number of NHS Trusts, local authorities and corporate businesses throughout the South East. Providing its clients with a 24/7 365 maintenance backup service, JC Watson also offers installation and rental services to cater to all of their customer needs.

All of JC Watson’s staff have access to Joblogic. The system has become an important part of their operations, helping both the back-office and mobile workforce to carry out their jobs more efficiently.

Why did they choose Joblogic?

JC Watson has now been using Joblogic’s cloud-based software for 3 years, having previously used the desktop version of the system. Sales Manager, Robert Kemp explained that customers were demanding a CRM system that could offer improved visibility of jobs. With Joblogic, JC Watson could give their customers more transparency and provide a much better service by offering real-time job status updates and notifications in the customer portal. This keeps its customers well-informed throughout the entire job process.

Since the switch to Joblogic’s web-based system, Robert has seen major improvements to the features they use on a daily basis as well as the overall functionality of the system. The speed of the new system allowed time-consuming office tasks to be completed much quicker. This means more jobs could be processed by the back-office on a daily basis.

What has been the biggest positive change?

Robert hailed the elimination of paperwork as the biggest benefit to JC Watson. Joblogic’s HVAC software has allowed Robert and his team to automate many office admin tasks, which saves valuable time each day and also reduces the chance of human error.