Kershaw Mechanical Services

Kershaw Mechanical Services Ltd. are a building maintenance company, specialising in design, manufacture, supply, testing and commissioning of industrial and commercial building services. Founded in 1954, the Cambridge-based business has established itself as a leading M&E building services contractor.

Kershaw currently employs 90 members of staff, 25 of which currently use Joblogic’s building maintenance software. 

Why Did They Choose Joblogic?

Kershaw has now been using Joblogic for nine months, after finding limited success with other software providers. General manager, Richard Royal stated that their previous provider was ‘struggling operationally’ to provide a solution to manage their field engineers efficiently. He added that there were limited support and development opportunities during his time with the previous provider. This meant that problems or queries he, or his team, raised were often unresolved. 

Richard has been thoroughly impressed with Joblogic’s system, highlighting the ability for his team to go paperless, as one of the main benefits of the software. Another advantage Richard noted was the proficient support team on hand to help his staff with any questions as they adjusted to the system. With insufficient support acting as a key factor in his decision to leave his previous software provider, Richard was pleased there were options out there with more of a focus on customer support.

What Has Been the Biggest Positive Change?

Richard believes Joblogic’s building maintenance software will save Kershaw costs on a daily basis – all of which can be redistributed. The advantage of going paperless has saved a considerable amount of time for Richard and his team. Without the burden of physical documents, which can be misplaced as well as take up space, a fully digital system can help to reduce errors and maximise efficiency.