Walker Gas

About Walker Gas

Walker Gas Services is a provider of central heating services, gas services, drainage services, plumbing services and electric work at complete emergency 24hr cover throughout Scotland. They are also specialist providers of emergency services for plumbing, drainage and central heating.

Benefits of Using Joblogic

Joblogic’s software is very user-friendly and enables the effective management of your mobile workforce. Walker Gas Services engineers use the system’s PDAs to progress a job from start to finish.

• The real-time interconnectivity with the back-office means that engineers can save time by minimising their trips to the office.
• Paperwork is eliminated through automation of the job cycle.

Customer satisfaction has improved since the use of Joblogic. Work is completed more efficiently and Landlord’s Gas Safety Certificates can be emailed automatically as soon as a job is complete. It is a much easier system for housing associations and letting agencies who have significant volumes of these forms.

Walker Gas Services is also able to effectively manage its relationship with Homeserve (which outsources work to Walker Gas Services engineers) using Joblogic. Jobs can be sent electronically and tracked,  which is important as they receive 300-400 each month. The company also uses TrakLogic which gives visibility over its motor fleet and helps them analyse fuel costs to improve efficiency.