Wall-Lag

Based in Wales, Wall-Lag Ltd. is a plumbing and heating business specialising in boiler installations, loft insulation and air source heating. Wall-Lag was founded back in 1973 and are industry veterans, evolving operations into renewable technologies over recent years.

Currently, 14 out of Wall-Lag’s 64 employees are using Joblogic’s plumbing and heating software. This is a figure the business plans to increase in the near future.

Why did they choose Joblogic?

Wall-Lag has been using Joblogic for a year, having previously used spreadsheets to manage its workload. Business Development Manager Andy Gomm was eager to streamline operations and find a software solution that could increase his team’s job management capabilities. Previous to looking at Joblogic, Andy was concerned that he would not be able to incorporate all of his requirements into a single software solution. He was relieved with the versatility of Joblogic, which he felt provided everything Wall-Lag needed in terms of job management.

Once Andy had a demonstration of the software and realised how the system could help him and his team, he was keen to get started straight away. With many tasks now automated, this has saved considerable time each day for both back-office and engineering staff and has provided an increase in the number of jobs completed.

What has been the biggest positive change?

Andy has been impressed with the cost-saving capabilities of Joblogic’s plumbing software – it has helped him save on plenty of resources by allocating jobs directly to his engineers. Andy identified the reduction in paperwork as being one of the biggest benefits of the system. His back-office team and engineers can rely on the mobile app to store all important documents. Efficiency is increased as paperwork is no longer being lost or incorrectly completed.