FIELD SERVICE & MOBILE TECHNICIAN APP

Deploy Jobs Instantly to Engineers

With our mobile engineer app your engineers can get access to jobs on their mobile devices, that means as soon as a job is logged into the system, it’s sent straight to the engineer within seconds, and they’ll get an automatic notification letting them know they’ve been given a new job. The engineer will receive all the information they need including customer address, contact information, site assets, appointment times, access instructions, and attachments (such as photos and drawings).

These features, combined with the ability to click a postcode on the job to open Google Maps to plot a route to the job, and having access to the complete history of the site provide engineers with everything they need to complete jobs at the first attempt to boost your first time fix rate.

Use Our Field Engineer App Anytime, Anywhere

Once an engineer receives a new job, they can keep the office up to date with ongoing status changes in real-time. Your office team will know immediately when the engineer accepts a job, when they begin travelling to a customer site and when they arrive thanks to our field engineer tracking software. They'll also know when a job is complete thanks to real-time notifications sent from within the field engineer app. Engineers can use the app to accesses asset lists related to the job or site they’re at, Generate and approve Invoices and automatically send completed job reports to the office – these reports can include additional notes, photos, signatures, parts, timesheets, expenses and more. This streamlines the entire job management process and allows office staff to dispatch invoices to customers within minutes of a job being completed. App users can also add, edit and delete quotes, as well as searching quote details from their mobile device. To add to this, schedulers can track the live locations of engineers in the field using GPS tracking. This is especially useful when reviewing timesheets and allocating reactive callouts to engineers that are best located to respond. It’s even possible to access the back-office system via the field engineer mobile app so that back-office jobs can be done on site if needed.

Guarantee Industry Compliance

Making sure all the work you do is complaint with regulations is essential to maintaining customers. That's why we provide a range of option within our field service engineer app to meet industry compliance requirements. This includes, health and safety workflows, job-specific risk assessments, as well as daily vehicle checklists from our library of forms. You can also create your own compliance forms to enable customers to report on how satisfied they are, or to create custom forms based on your specific industry. All checklists can be set up to be mandatory for engineers to fill to ensure that all work is compliant with internal policy or regulations.