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MOBILE ENGINEER TRACKING APP

MOBILE TECHNICIAN TRACKING APP

Cut down on how long it takes to get engineers to the job site by using mobile engineer tracking software to assign the closest engineers.

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When outside of the office it can be hard to know exactly where your engineers are. This can make it hard to know who to assign jobs to, which can impact your ability to get an engineer to a job as quickly as possible. Joblogic’s mobile engineer tracking app lets you know the geographic location of your engineers in real-time, letting you select the engineers best suited to take a job and keep your customers in the loop on when they’ll be arriving.

 

Live GPS tracking of your field service engineers

Live GPS Tracking

With live GPS tracking, you can see where all your engineers are in real-time, allowing you to identify which engineers is geographically located in the best position to complete a job that’s come in. The real-time location of your engineers is displayed on an embedded Google Map along with any relevant job information and job status whilst also updating every five minutes, providing you with a valuable tool to assign, track and monitor jobs.

If you've got lots of engineers, you can filter the display with your field engineer tracking software to show you the resources you have across each area for even easier job scheduling and management.

Historical tracking data of your service engineers

Historical Tracking

Whilst live tracking can help you schedule jobs more efficiently, our historical tracking tool can be used to verify timesheets. Each change in job status is automatically GPS stamped on our engineer tracking app. This means we can show you the exact position of your engineer when they said that they arrived or left a customer site, including a historic dot/ line view that shows you the exact direction followed. Joblogic can also show routes taken by engineers during the day so that you have a complete picture from when they travelled to their first job to when they arrived back at the office or home. Joblogic also provides route optimisation software to help your engineers reach their destinations quickly and efficiently.

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Frequently asked questions about Mobile Engineer Tracking

A Mobile Engineer Tracking App is a software application designed specifically to track the whereabouts and activities of field service engineers (sometimes called technicians) working on-site at customer locations. It's a specialised mobile field service app focusing on location tracking and monitoring engineer activity.

Mobile Engineer Tracking Apps (META) are crucial in optimising field service operations within the UK. These applications provide real-time visibility into the whereabouts and activities of your mobile workforce, enhancing efficiency and communication. Let's explore the core functionalities of META:

Mobile App Deployment: Field engineers download and install the secure mobile app on their designated smartphones or tablets. Login credentials ensure authorised access.

Real-time GPS Tracking: The mobile app leverages the device's GPS functionality to continuously track the engineer's location. This data is transmitted securely to the back-end software for centralised management.

Secure Back-end Software and Data Storage: The back-end software, either cloud-based or hosted locally, acts as a secure repository for engineer location data from the mobile app.

Map-based Visualisation: Dispatchers or authorised office staff can access a digital map interface within the back-end software. This map provides a real-time view of the field team's locations across the UK, facilitating informed decision-making.

The key features of a Mobile Engineer Tracking Apps are:

  • Location Tracking and Visibility
  • Real-time GPS Tracking
  • Work History and Reporting
  • Improved Communication and Coordination
  • Job Status Updates
  • Communication Tools
  • Enhanced Efficiency and Optimisation
  • Route Optimisation
  • Integration with Job Scheduling Software
  • Optimising dispatching based on engineer location and availability
  • Sending job updates and directions directly to the engineer's mobile app
  • Receiving job status updates from the engineer within the mobile app
  • Reporting and Analytics

A Mobile Engineer Tracking App can transform your field service business.

Here's how:

  • Boost Efficiency-Real-time location tracking allows for optimised scheduling and dispatching, reducing downtime and assigning the closest engineer to urgent jobs.
  • Route optimisation-Minimise travel time and fuel costs while maximising completed jobs per day.
  • Enhance Customer Satisfaction: Provide accurate ETAs and real-time job updates, improving transparency and communication.
  • Optimise Resource Management-Automatically schedule jobs based on engineer availability and location, ensuring optimal workforce utilisation.
  • Assign jobs based on skillsets, guaranteeing the right person for the task.
  • Increase Accountability-Log job start and end times for accurate billing and payroll while GPS data verifies engineer visits, reducing fraudulent claims.
  • Gain Valuable Insights-Analyse data on job completion times, travel times, and engineer performance to identify areas for improvement. Generate reports to make data-driven business decisions.
  • Save Money-Optimised routes, reduced downtime, and minimised overtime lead to lower fuel costs and reduced payroll expenses.
  • Improve Safety and Compliance-Monitor engineer activity to ensure adherence to company policies and safety regulations. Quickly locate and assist engineers in emergencies.
  • Streamline communication with engineers via instant messaging and sending real-time updates about job changes or new assignments.
  • Simplify Documentation: Capture photos and signatures as proof of service and record job details in the app for easy access.

Joblogic's advanced security features provide a layered defence for your business-critical data:

  • Use biometric login for on-the-go convenience, or choose memorable password patterns for easy access.
  • Two-factor authentication adds an extra layer of defence against unauthorised access.
  • Optional SSO integration allows for seamless login across different applications.

Joblogic simplifies your tech stack. Our mobile engineer tracking app integrates seamlessly within a powerful suite, eliminating the need for multiple tools. Manage everything-jobs, scheduling, tracking-in one place. With Joblogic, you can focus on efficiency, not integrations.

Businesses with mobile workforces, especially field service engineers, benefit most from a Mobile Engineer Tracking App. This includes plumbers, electricians, delivery companies, and even utility companies with field technicians. The app helps track location, optimise schedules, improve communication, and ensure everyone has the information they need for the job.