Introducing Joblogic’s Squads: The Ultimate Customer Success Team

At Joblogic, we’re always searching for ways to enhance the customer experience. That’s why we recently restructured our customer success team into squads to give each customer a dedicated team of experts. The new operational structure has had excellent feedback and has enabled us to further enhance our outstanding service to all our customers. Each squad consists of two customer success managers, a senior support colleague, a technical support colleague and an implementation consultant who will serve as your exclusive training resource. This means that every customer now has a full team of resources at their fingertips, benefiting from the unique strengths of each team member. 

What is a squad?

A squad is a team of Joblogic experts committed to providing our customers with the ultimate service experience. Your customer success manager will still be your primary point of contact, ensuring a consistent, friendly face throughout your Joblogic journey. This consistency allows your success manager to continue to build upon their understanding of your business’s specific requirements. With the support of an expert team behind them, you can be sure that we’ll continue to deliver excellent results with maximum success.

How Will the Squads Benefit Customers?

Each customer will be assigned to a squad to ensure maximum success. Our ‘team around the customer’ concept offers several benefits to our customers. Firstly, the new structure means that there is always someone available to assist with any enquiries or requests. Our senior support and technical support colleagues have mini-teams behind them to support in the resolution of enquiries and the delivery of requests, ensuring that we meet SLAs and deliver excellent results. Additionally, squads hold regular internal meetings to ensure that all team members are familiar with customer accounts and any open requests/issues, streamlining the process of resolving issues quickly and efficiently.

Implementation manager, Paul Webb said “The new structure gives our customers a consistent and solid foundation to launch Joblogic into their business. As well as forging focused, productive and empowered working relationships internally.”

“I love the new working structure. Being in a small team or ‘squad’ means each of my customers receives an enhanced service from me because I have a dedicated team behind me who I can go to with any queries and receive an instant response. We host regular catch ups so we can share ideas and updates. This leads to a better customer experience overall as my customers have not only me but my team ‘Squadzilla’ as a single point of contact. My team are learning all about my customers and their specific business requirements We are working on one common goal and that is to ensure our customers are happy Joblogic users.” said Eve Ralphs, Customer Success Manager.

At Joblogic, we are committed to providing the best possible service. The ‘team around the customer’ is just one of the many ways we are working to improve the customer experience. By restructuring our customer success team, we can provide even better service, with each squad working together to ensure that we deliver excellent results.

For any account management queries you can contact the team via email at accountmanager@joblogic.com and a member of the team will be happy to help.