Do Real-time Alerts Improve Customer Retention?
Think about the last time you booked a service - whether it was an HVAC repair, a maintenance check, or a plumbing job. Did you feel completely in the loop about when the technician would arrive? Were you confident that everything was progressing smoothly? Or did you find yourself calling the office for updates, waiting in frustration, or worse - dealing with a no-show? For business [...]