Business Tips & Strategies

When running a field service company, it’s important to have a foolproof plan to scale it. If you don’t scale your service business, you’ll risk allowing your competition to take over your market share, leaving you to play catch up. Scaling your business is an entirely different ball game, where you need to be streamlined and efficient in all of your processes. In this blog, we’ll tal [...]

For managers of remote field service workers, getting a birds-eye view of what’s happening out in the field is a challenge, so difficult employees can be harder to spot. Commonly though, if there is a difficult person in the team, you’ll soon hear about it from others. One bad apple can sap motivation and pull down the performance of a whole team. That’s why nipping things in the bud [...]

Customer experience is a critical component of any successful field service business. An excellent customer service policy helps to ensure satisfied clients, who will then return to the company and recommend it to others. It can also help prevent negative reviews, which can quickly catapult your business into a downward spiral. However, many companies only focus on the bare requiremen [...]

As we learn to live with Covid what does this mean for field service and maintenance teams as restrictions are lifted? This blog considers the key things you need to know for establishing a site visit policy as we embrace a new normal. During the pandemic, field service maintenance companies have faced the biggest crisis in service delivery since wartime. Businesses have battled with [...]

The number one reason customers complain about maintenance services is that the technician was unable to resolve the issue on the first visit. It’s a frustrating and all too common scenario in field services, especially in residential housing, where customer satisfaction is a key focus.  Improving First Time Fix Rates (FTFRs) is challenging but it can boost productivity and impro [...]

Without the correct PPE in construction lives are put at risk and getting it wrong could also mean potentially damaging costs for your business. Did you know that failing to provide a construction worker with industry-standard headgear could cost you a staggering £344,400 in compensation if that worker were to have an accident? Even a minor injury could incur compensation costs of up [...]

The New Year is usually preceded by the party season, where employees have a brief moment of respite from the hectic nature of their work. After the festivities are over, however, a phenomenon called the ‘January Blues’ is often seen in workforces — even in the most established companies.  During this period, businesses experience a surge in employee resignations, as many take th [...]

You may think the status quo is just fine when it comes to the depth and breadth of your workforce, but the business case for greater diversity is stronger than ever. Research shows that diversity brings many advantages to organisations, including better opportunities to win contracts. Sounds like a no brainer, doesn’t it? But what does diversity in business mean? How does it create a [...]

Why should small businesses worry about cyber security? Put simply, business security incidents come with a heavy cost, no matter how small your organisation. Cyber attacks can cause considerable downtime, hinder productivity, and worse still, damage a company’s reputation. The global pandemic has increased the risks. With many people working online from home, the new landscape has ha [...]

How to Request Payment From a Customer  When to Request Payment for An Overdue Invoice How to Send an Overdue Invoice Reminder The Case for Automation  What to Include in an Unpaid Invoice Letter or Email Bringing it All Together – an Email Template What to Do if the Customer Doesn’t Respond to Your Overdue Invoice Reminder? Actions You Can Take If Payment Reminders Don’t Wo [...]

More and more organisations are integrating sustainability principles into their businesses and if you are a supplier to them then your own sustainability credentials could win or lose you a tender as part of their supply chain.  Find out how you can make your business more sustainable in this blog. Awareness of how we impact the environment has grown exponentially in the last de [...]

What is a Quote?  What is the Difference between a Quote and an Estimate? What to Include in a Price Quote? How to Quote a Price for a Job? Conditions in the Market Job Costs Pricing Model Can I Use a Quote Sheet Template? How to Send a Quotation to a Customer How to Email a Quote to a Customer How to Create a Quote with Joblogic Before a job can even be started, one of the bigg [...]