Business Tips & Strategies

All too often businesses in field services focus on the acquisition of new customers for growth and neglect to capitalise on their existing client base. Upselling is a golden opportunity and a quick and easy way to boost profits, especially since you are pitching to a warm audience who already value your products and/or services. Upselling happens in all sectors, but in field services [...]

Inflation is at its highest for 40 years! The cost of doing business has skyrocketed and companies must decide how to offset the increased costs caused by supply chain issues, labour shortages, spiralling energy bills, and inflation.   Many businesses will have no choice but to pass costs on to customers. The big question is – how do you increase prices without annoying, and [...]

Stress is something that can severely affect your employee’s performance. To help you find out if it’s an issue with your team this blog explains how to do a stress risk assessment and what you can do to reduce it. And it’s a big problem, according to the latest Labour Force Survey, 822,000 workers were suffering from work-related stress in 2020/21, and stress, depression or anxiety a [...]

When you’re past the start-up stage and scaling is your next vision, is it worth spending valuable time trying to build your presence online? It’s a question all SME business owners ask themselves, and it’s an equally important consideration for reputation and business growth in field services. This blog outlines the essential first steps you need to establish your field services busi [...]

The Government is shifting gear to get closer to the 2025 Future Buildings Standard. It means Building Regs are being updated to ensure future homes, shops and offices are more energy efficient.  If you’re in a construction-related business, or you’re a domestic installer, you’ll need to know what the changes are and how they will affect your organisation. As changes come into pl [...]

How we use office buildings and facilities is changing since the pandemic. What does hybrid working mean for facilities management? What happens to workspaces when people no longer need a permanent desk? How can buildings be maintained and run efficiently when occupancy fluctuates? This blog explores some of the logistical challenges and explains how CAFM is vital tool for helping fac [...]

Unfortunately, cost overrun in construction projects is typical, where expenses quickly exceed the original budget. This leads to delays, frustration, and even legal disputes between the involved parties. But by identifying the root causes of cost overruns before they happen, construction managers can take steps to avoid them. What are the Factors Behind Cost Overrun? Cost overrun in [...]

When running a field service company, it’s important to have a foolproof plan to scale it. If you don’t scale your service business, you’ll risk allowing your competition to take over your market share, leaving you to play catch up. Scaling your business is an entirely different ball game, where you need to be streamlined and efficient in all of your processes. In this blog, we’ll tal [...]

For managers of remote field service workers, getting a birds-eye view of what’s happening out in the field is a challenge, so difficult employees can be harder to spot. Commonly though, if there is a difficult person in the team, you’ll soon hear about it from others. One bad apple can sap motivation and pull down the performance of a whole team. That’s why nipping things in the bud [...]

Customer experience is a critical component of any successful field service business. An excellent customer service policy helps to ensure satisfied clients, who will then return to the company and recommend it to others. It can also help prevent negative reviews, which can quickly catapult your business into a downward spiral. However, many companies only focus on the bare requiremen [...]

As we learn to live with Covid what does this mean for field service and maintenance teams as restrictions are lifted? This blog considers the key things you need to know for establishing a site visit policy as we embrace a new normal. During the pandemic, field service maintenance companies have faced the biggest crisis in service delivery since wartime. Businesses have battled with [...]

The number one reason customers complain about maintenance services is that the technician was unable to resolve the issue on the first visit. It’s a frustrating and all too common scenario in field services, especially in residential housing, where customer satisfaction is a key focus.  Improving First Time Fix Rates (FTFRs) is challenging but it can boost productivity and impro [...]