Business Tips & Strategies

Field service management (FSM) software has become one of the most effective ways that field service businesses can use to improve their operational efficiency. Whilst it can be easy to fall into the marketing spiel about what kind of impact FSM software can have on your day-to-day operations, the reality is that it can greatly improve operations and deliver massive benefits to every [...]

The modern business landscape for a field service business is defined by its fast-paced nature and the ever-present need to stay competitive and deliver high-quality customer experiences. One of the most effective ways a field service business can do this is via streamlining and automating workflows and optimising how resources are used, so that the interactions your team has with cus [...]

Inflation is at its highest for 40 years! The cost of doing business has skyrocketed and companies must decide how to offset the increased costs caused by supply chain issues, labour shortages, spiralling energy bills, and inflation.   Many businesses will have no choice but to pass costs on to customers. The big question is – how do you increase prices without annoying, and [...]

How we use office buildings and facilities is changing since the pandemic. What does hybrid working mean for facilities management? What happens to workspaces when people no longer need a permanent desk? How can buildings be maintained and run efficiently when occupancy fluctuates? This blog explores some of the logistical challenges and explains how CAFM is vital tool for helping fac [...]

When running a field service company, it’s important to have a foolproof plan to scale it. If you don’t scale your service business, you’ll risk allowing your competition to take over your market share, leaving you to play catch up. Scaling your business is an entirely different ball game, where you need to be streamlined and efficient in all of your processes. In this blog, we’ll tal [...]

Customer experience is a critical component of any successful field service business. An excellent customer service policy helps to ensure satisfied clients, who will then return to the company and recommend it to others. It can also help prevent negative reviews, which can quickly catapult your business into a downward spiral. However, many companies only focus on the bare requiremen [...]

The number one reason customers complain about maintenance services is that the technician was unable to resolve the issue on the first visit. It’s a frustrating and all too common scenario in field services, especially in residential housing, where customer satisfaction is a key focus.  Improving First Time Fix Rates (FTFRs) is challenging but it can boost productivity and impro [...]

How to Request Payment From a Customer  When to Request Payment for An Overdue Invoice How to Send an Overdue Invoice Reminder The Case for Automation  What to Include in an Unpaid Invoice Letter or Email Bringing it All Together – an Email Template What to Do if the Customer Doesn’t Respond to Your Overdue Invoice Reminder? Actions You Can Take If Payment Reminders Don’t Wo [...]

What is a Quote?  What is the Difference between a Quote and an Estimate? What to Include in a Price Quote? How to Quote a Price for a Job? Conditions in the Market Job Costs Pricing Model Can I Use a Quote Sheet Template? How to Send a Quotation to a Customer How to Email a Quote to a Customer How to Create a Quote with Joblogic Before a job can even be started, one of the bigg [...]

Facilities management software with self service functionality allows managers, employees and customers to view, update and track their data from a centralised location. Self-service software saves time for all parties involved as features can be assessed anytime through a computer or mobile device. This also lightens the load of administrative tasks as workers can submit project upda [...]

Why is Measurement Important and Why Use KPIs? Which Metrics are Important and Why? So, Where Do You Start? The Importance of Data Technology to the Rescue If you are a business owner or manager in the field services industry, you’ll already understand how important it is to track KPIs (key performance indicators). Keeping a sharp eye on how your business is going and how your teams [...]

Looking to hire the ideal individual to boost the productivity of your team and take things to the next level? Whether your organisation operates in facilities maintenance, HVAC or electrical engineering, hiring the right individuals can make all the difference for your company. With all of the new technology available today, you might assume hiring has become easier than ever before [...]