Business Tips & Strategies

When running a field service company, it’s important to have a foolproof plan to scale it. If you don’t scale your service business, you’ll risk allowing your competition to take over your market share, leaving you to play catch up. Scaling your business is an entirely different ball game, where you need to be streamlined and efficient in all of your processes. In this blog, we’ll tal [...]

Customer experience is a critical component of any successful field service business. An excellent customer service policy helps to ensure satisfied clients, who will then return to the company and recommend it to others. It can also help prevent negative reviews, which can quickly catapult your business into a downward spiral. However, many companies only focus on the bare requiremen [...]

The number one reason customers complain about maintenance services is that the technician was unable to resolve the issue on the first visit. It’s a frustrating and all too common scenario in field services, especially in residential housing, where customer satisfaction is a key focus.  Improving First Time Fix Rates (FTFRs) is challenging but it can boost productivity and impro [...]

Without the correct PPE in construction lives are put at risk and getting it wrong could also mean potentially damaging costs for your business. Did you know that failing to provide a construction worker with industry-standard headgear could cost you a staggering £344,400 in compensation if that worker were to have an accident? Even a minor injury could incur compensation costs of up [...]

How to Request Payment From a Customer  When to Request Payment for An Overdue Invoice How to Send an Overdue Invoice Reminder The Case for Automation  What to Include in an Unpaid Invoice Letter or Email Bringing it All Together – an Email Template What to Do if the Customer Doesn’t Respond to Your Overdue Invoice Reminder? Actions You Can Take If Payment Reminders Don’t Wo [...]

What is a Quote?  What is the Difference between a Quote and an Estimate? What to Include in a Price Quote? How to Quote a Price for a Job? Conditions in the Market Job Costs Pricing Model Can I Use a Quote Sheet Template? How to Send a Quotation to a Customer How to Email a Quote to a Customer How to Create a Quote with Joblogic Before a job can even be started, one of the bigg [...]

Facilities management software with self service functionality allows managers, employees and customers to view, update and track their data from a centralised location. Self-service software saves time for all parties involved as features can be assessed anytime through a computer or mobile device. This also lightens the load of administrative tasks as workers can submit project upda [...]

Why is Measurement Important and Why Use KPIs? Which Metrics are Important and Why? So, Where Do You Start? The Importance of Data Technology to the Rescue If you are a business owner or manager in the field services industry, you’ll already understand how important it is to track KPIs (key performance indicators). Keeping a sharp eye on how your business is going and how your teams [...]

Looking to hire the ideal individual to boost the productivity of your team and take things to the next level? Whether your organisation operates in facilities maintenance, HVAC or electrical engineering, hiring the right individuals can make all the difference for your company. With all of the new technology available today, you might assume hiring has become easier than ever before [...]

It’s no secret that today’s tradesmen are busier than ever, and managing their schedule is a full-time job in itself. Even if you’re handling a small team, not having the right software to track your projects can make it challenging to keep up with your jobs, clients and invoices. That’s where Joblogic management software for tradesmen can assist. This simple-to-use platform is perfec [...]

What Is a QR Code? How Are QR Codes used in the Field Maintenance Industry? The Benefits of Using QR Codes with Joblogic How to use QR Codes via Joblogic Mobile How to use QR Codes via Home Screen How Do I Generate a QR Code? Find Out More If you are having problems keeping track of all the assets that you manage and what needs doing, then it is time to take a closer look at how QR c [...]

On 6th April 2021, IR35 rules changed. So, who needs to know and what do they need to know? If you are providing services to a client, and you are a contractor, or an intermediary that hires contract workers, you will need to understand the changes to IR35 as it could affect you. The new rules affect companies dealing with contractors and contractors themselves. To start, you need to [...]