B-DACS

"Joblogic has provided us with unparalleled insight into our business, delivering critical MI (management information) on profits, costings, and selling rates that empower us to make smarter decisions."  

Fraser McKie - Contracts Manager
 

B-DACS, founded in August 2003 by Brian Drummond from a modest home office in Mount Vernon, has grown into a leading provider of air conditioning services in Glasgow. Now a Mitsubishi Electric accredited installer and Diamond Quality Partner for over 10 years, B-DACS is committed to delivering the highest quality service and energy-efficient solutions. Dedicated to going above and beyond for their customers, B-DACS has built a reputation for exceptional service and reliability. 

Contracts Manager Fraser McKie has been using Joblogic for over four and a half years. Before Joblogic came on board, BDACS was bogged down with manual processes that consumed valuable time and drove up staff costs. It also made it hard to get a clear picture of how the business was really performing. 

Why did they choose Joblogic? 

Fraser explains that the move to Joblogic was driven by the need to resolve longstanding challenges with manual processes: 

• Automating routine tasks: By automating many of their everyday processes, they’ve reduced the repetitive manual work that once consumed significant time. This means tasks that used to slow down the day are now handled seamlessly, allowing the team to focus on more valuable work. 

• Saving staff costs and time: By cutting down on admin, Joblogic has helped reduce staff costs and save considerable admin time, which in turn has boosted overall productivity. This allows the team to allocate resources more effectively and spend more time on core activities that drive the business forward. 

• Gaining better business insight: Joblogic provides much more management information and insight into their business, offering clearer views on profits, costings, and selling rates - which Fraser describes as completely invaluable. This feature gives them real-time financial clarity, helping the team make informed decisions about their operations. 

• Improving communication: The platform streamlines communications among engineers through an instant documentation process. This ensures that information is exchanged quickly and accurately, improving internal communication and reducing delays. 

What has been the biggest positive change? 

Since switching to Joblogic, B-DACS has seen several significant improvements in its daily operations. The move has led to: 

• Enhanced efficiency and productivity: Automation has significantly reduced the time spent on routine tasks, freeing up staff to focus on more critical aspects of the business. 

• Notable cost savings: By reducing their manual admin workload, B-DACS has been able to lower staff costs and decrease overall administrative expenses. 

• Valuable management insights: The improved management information (MI) provides detailed insights into profits, costings, and selling rates. This clarity has enabled them to make better-informed decisions regarding their operations. 

• Streamlined Communication: An instant documentation process has transformed the way engineers share updates, making communication smoother and more efficient. 

Which features have been most beneficial? 

B-DACS have seem significant operational improvements that are directly tied to several key features of Joblogic: 

• Automated process management: Routine tasks that once took ages are now handled automatically, freeing up the team to focus on more strategic work. This feature streamlines operations by cutting down on manual intervention - using advanced automation to significantly reduce work hours and boost overall efficiency. 

• In-depth management information: Detailed insights into profits, costings, and selling rates give B-DACS a clear view of their financial health, making it easier to plan for the future. This capability provides real-time analytics that gives the team the tools they need to make informed decisions and spot cost-saving opportunities. 
• Instant communication: An instant documentation process ensures that engineers can share updates in real time, keeping everyone informed and aligned. This feature eliminates communication delays by automatically capturing and distributing key information, ensuring a unified workflow on every job.