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The story in brief
M&E Maintenance Solutions specialises in commercial building and HVAC services maintenance. Founded in 2007, the Birmingham-based business is vastly experienced in handling a wide range of building services issues, from general maintenance to major repairs and installations.
01
Their Challenge
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02
How Joblogic helped
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03
The outcome
Greater Visibility and Control: Thanks to the software’s integrated platform, managers can monitor their contract performance and job profitability at the touch of a button! The customer portal has also been ideal for giving clients access to their job reports and asset health in real-time.
Why Kershaw Mechanical Services chose Joblogic
Modernise their outdated system
Modernise their outdated system with real-time job tracking.
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Automate
Automate invoicing and customer communication.
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Reduce the administrative workload
Reduce the administrative workload and free up resources for core service delivery.
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The decision was driven by the desire
The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.
Challenge & Opportunity
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Challenge
NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
Opportunity
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features M&E Maintenance uses most
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Invoicing
Previously it's taken M&E Maintenance up to 4 to 6 weeks to finalise invoices following the completion of a job. Now that process is reduced to within a day or week depending on the type of work they have. This has greatly improved the businesses' cash flow and has freed up more resources daily.
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Job Scheduling
With powerful planning features available including the ability to create full site asset registers and weekly planning reports for schedulers and customers, M&E Maintenance can now ensure that no task is missed during the day, week or month.
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Mobile Engineer App
With a responsive mobile app that works offline on smartphones or tablets, M&E’s field engineers can be up to speed with all aspects of a job ahead of their site visit. They can easily receive equipment information, a full site history and industry-standard service sheets in real-time.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
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Plan & Design
Review processes and align technology to client needs
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Implement & Adopt
Pilot, train, and roll out across the organization
Support & Improve
Ongoing updates, feedback, and long-term growth
Stuart Butcher
Managing Director
Stuart Butcher
Managing Director
