Live Chat
.png)
Discover new insights
Learn
-2.png)
-2.png?width=390&height=120&name=Untitled%20design%20(2)-2.png "Untitled design (2)-2")
The story in brief
Oakland Air Control, a growing HVAC and facilities management provider, delivers essential heating, ventilation, and air conditioning services across England. In operation for more than 30 years and with a steadily expanding client base, Oakland has established a reputation for service excellence. To continue its growth and maintain exceptional service delivery, Oakland sought a centralised field service management platform to unify its operations and boost efficiency.
Alistair Henderson, Oakland’s Service & Maintenance Director, played a key role in implementing Joblogic. After rising through the ranks from field engineer to director, he understood the operational challenges Oakland faced. Today, he credits Joblogic with transforming the business’s service delivery, streamlining admin, and improving customer satisfaction over the last decade.
01
Their Challenge
Before switching to Joblogic, Oakland managed its operations across disjointed platforms that lacked the functionality and reliability required for efficient service delivery. Engineers relied on clunky laptops and a mix of legacy software and manual processes that often failed to meet the demands of fieldwork. Manual scheduling slowed them down, and staff had to juggle multiple platforms to handle F-Gas compliance and asset tracking.
02
How Joblogic helped
Oakland needed an intuitive, cloud-based system tailored to HVAC that could replace its expensive, outdated software and provide mobile functionality. Mobile access plays an important role in HVAC, helping engineers access job details, asset histories, and forms on-site without relying on phone calls or paperwork. Joblogic delivered exactly that.
03
The outcome
Since adopting Joblogic, Oakland Air Control has seen tangible benefits across its operations
Why Oakland Air Control chose Joblogic
Oakland chose Joblogic to:
Modernise their outdated system
Replace outdated desktop software with a modern, cloud-based solution
.svg){kind=small}
Equip engineers
Equip engineers with mobile tools that required minimal training
.svg){kind=small}
Streamline F-Gas and asset management
Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards
.svg){kind=small}
Improve visibility and communication
Improve visibility and communication between field and office staff
Challenge & Opportunity
.svg){kind=small}
Challenge
NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
Opportunity
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features Oakland Air Control uses most
.svg){kind=small}
F-Gas & Cylinder Management
Oakland keeps detailed, audit-ready records of refrigerant usage and cylinder movements. This simplifies site reporting and helps the service team stay proactive during inspections.
.svg){kind=small}
PPM Contract Management
Oakland now handles planned maintenance contracts with greater accuracy and speed, from initial scheduling to final invoicing. This has helped improve customer service while reducing administrative load.
Mobile App
Engineers work more independently, using their phones to access job details and asset histories. This minimises office support needs and accelerates completion times.
.svg){kind=small}
Customer Portal
Clients stay informed through real-time access to documentation and job statuses, improving trust and reducing the need for follow-up calls.
.svg){kind=small}
Quote Reminder
This tool from the Joblogic Marketplace keeps sales momentum going by automatically chasing open quotes. This ensures consistent follow-up, even when the team is busy elsewhere. Data analysis shows it has generated an additional £10,000 of PPM sales since implementation and supported the acquisition of £25,000 in additional works.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
.svg){kind=small}
Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
.svg){kind=small}
Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
.svg){kind=small}
Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
.svg){kind=small}
Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
.svg){kind=small}
Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
Plan & Design
Review processes and align technology to client needs
Implement & Adopt
Pilot, train, and roll out across the organization
Support & Improve
Ongoing updates, feedback, and long-term growth
Alistair Henderson
Service & Maintenance Director
Alistair Henderson
Service & Maintenance Director
-2.png?width=390&name=Untitled%20design%20(2)-2.png "Untitled design (2)-2")