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The story in brief
Oxfordshire based company, TRS Cooling Limited, were established in 2015, and have since become renowned as a prominent player within the HVAC & Refrigeration service industry. Boasting a fully qualified and approved team of engineers with over 60 years of combined experience in the industry, they specialise primarily in supply, installation, service maintenance, and repairs.
01
Their Challenge
Having previously used other field management software with limited success, TRS Cooling Director Tristan Spence, was keen to look further afield to enhance his business management capabilities. Upon discovering Joblogic’s HVAC Software, he found a more complete package in comparison to other software providers, with the exclusive F-Gas Tracking module being a key selling point.
02
How Joblogic helped
Tristan cited that Joblogic’s commitment to continually develop and improve the software had also been a major factor. TRS Cooling has now been an active customer of Joblogic for more than 7 months.
03
The outcome
Joblogic’s HVAC Software has helped to give TRS Cooling a far more asset driven approach. To add to this, their enhanced F-Gas tracking capabilities have meant that they can easily monitor, and adhere to, all industry compliance regulations.
Why TRS Cooling chose Joblogic
Modernise their outdated system
Modernise their outdated system with real-time job tracking.
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Automate
Automate invoicing and customer communication.
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Reduce the administrative workload
Reduce the administrative workload and free up resources for core service delivery.
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The decision was driven by the desire
The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.
Challenge & Opportunity
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Challenge
NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
Opportunity
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features TRS Cooling uses most
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Asset Management
The Asset Management functionality has been a crucial part of Kershaw’s everyday tasks. Details of every asset can be recorded by engineers on-site which can then be sent to the back office and added to a fully-fledged asset register. With this, management can keep track of their important equipment which also helps to reduce the time-consuming strain of admin tasks.
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F-Gas Tracking
The F-Gas Tracking module has been considered a primary selling point by Director Tristan Spence. Thanks to our partnership with Refcom, Joblogic has removed the burden of compliance administration to aid TRS Cooling's field engineers, managers and customers alike.
Job Scheduling
Planned Maintenance schedules have also been greatly enhanced by Joblogic's HVAC Software. It has allowed for maintenance schedules to be created very easily with a user-friendly drag and drop planner, which has the added capability to drill right down to the equipment task level. This feature has enabled managers to keep on track with both planned and reactive maintenance services tasks.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
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Plan & Design
Review processes and align technology to client needs
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Implement & Adopt
Pilot, train, and roll out across the organization
Support & Improve
Ongoing updates, feedback, and long-term growth
Tristan Spence
Director
Tristan Spence
Director
