Wallace Contracts

Established for over 30 years, Wallace Contracts Ltd. is a facilities management expert, providing a range of services throughout Northern Ireland. Based in Bangor, Wallace Contracts specialise in planned renovations, landscaping and new builds, as well as providing a reactive maintenance service to its customers. This service is available 24/7 for any emergency repairs, no matter the size of the job. The Northern Irish business work with customers of all sizes, servicing both residential homes and corporate clients, including BT, Royal Mail, and many blue-chip companies.

Why did they choose Joblogic?

Wallace Contracts have been with Joblogic for 10 years now. The company made the switch to Joblogic’s new cloud-based system in March 2020, just as the country was going into lockdown. Operations Manager, Anthony Xuereb, explained that all the necessary training his team had to do could be done online. Anthony’s demos, with our specialist consultant, Erika, also helped him and his colleagues massively in understanding the new version of the software. 

The new cloud system centralises all key job information and provides visibility to all members of staff about the progress of each job. Real-time communication across the business now allows all Wallace Contracts employees to be updated in real-time, helping to avoid the spread of misinformation between staff members. With over a year of remote working for many of Anthony’s colleagues, the portability of the software has allowed everyone to work from home without impeding on their work. Anthony cited the ease of logging into the software as a big positive of the web version. Anthony and his team also found that the layout of the new software was much better in comparison, along with improvements in general speed and the ability to have multiple tabs open at once.  

What has been the biggest positive change?

Joblogic’s Facilities Management Software has been key to increase the efficiency of Wallace Contracts. Anthony feels however, that the software’s accessibility has had the biggest impact on the firm’s strategy. All of Wallace Contracts’ employees can now work remotely, including engineers, which allows them to access the software from any device.