Time Assured

Joblogic Boosts Time Assured’s Efficiency to Keep the Nation on Time

Turret clock specialists, Time Assured Ltd. has seen major boosts to its efficiency in logging jobs. With the help of Joblogic, the time spent organising an individual job is ten times faster, as well as saving valuable money and resources. 

Specialising in the conservation, service and repair of church and public clocks, Time Assured works with over 400 customers across the UK. Providing service and callouts nationwide, the company must rely on an efficient system to track jobs and schedule engineers.

Utilising job scheduling to balance preventive and reactive maintenance

With clientele split between service contracts and one-off jobs, Managing Director, Stephen Williams, explained how their previous software system couldn’t cater for these differing requirements. A callout can be quickly logged and allocated in Joblogic’s easy to use drag and drop calendar. Creating maintenance schedules using our PPM module generates visits in advance. These can then easily be scheduled around reactive works to increase engineer efficiency. 

Stephen can now create an efficient maintenance schedule for visits which are planned in advance in the calendar. This allows resources to be allocated so that they can also deal with reactive calls without compromising their customers. Once a maintenance schedule is created, the system will generate new visits which can be easily dispatched to Time Assured’s engineers at the click of a button.

Harnessing the power of two systems in one

Having previously used an alternative software provider for managing jobs, Stephen wanted to look elsewhere as he felt this system lacked crucial features. Stephen was looking for a system which integrated CRM and job scheduling functionality. Upon discovering Joblogic, he was impressed by the range of built-in features and flexibility.

Now, Stephen and his team can access accurate customer information at the touch of a button, including historical data and service records. Engineers receive this information and report on jobs in the field via their mobile phones.  This limits their need to return to the company headquarters, instead focusing on spending time at the job site. Engineers’ productivity has also been optimised by assigning jobs to follow more efficient daily routes,  to help reduce mileage and increase job capacity.